Terms of Use

Last Updated: 1 January 2026

1. Acceptance of Terms

By accessing and using the maple-tale website ("Site"), you accept and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our Site or services.

We reserve the right to modify these terms at any time. Your continued use of the Site following any changes constitutes acceptance of those changes.

2. Description of Services

maple-tale provides language learning services including individual tutoring, group classes, intensive programmes, corporate training, and related educational resources. The specific terms of any educational programme will be outlined in separate service agreements.

3. User Responsibilities

When using our Site, you agree to:

• Provide accurate and complete information when submitting forms or registering for services
• Use the Site only for lawful purposes and in accordance with these terms
• Not attempt to gain unauthorised access to any part of the Site or its systems
• Not use the Site in any way that could damage, disable, or impair its functionality
• Not use automated systems or software to extract data from the Site

4. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of maple-tale or its content suppliers and is protected by Australian and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from this Site without our prior written consent.

5. Programme Enrolment and Payment

Enrolment in our language programmes is subject to availability and acceptance by maple-tale. By enrolling, you agree to:

• Pay all applicable fees as outlined in your programme agreement
• Attend scheduled sessions or provide adequate notice for rescheduling
• Comply with our attendance and conduct policies

Specific payment terms, cancellation policies, and refund conditions will be detailed in your programme agreement.

6. Cancellation and Rescheduling

Our standard cancellation policy requires 24 hours notice for individual sessions. Sessions cancelled with less than 24 hours notice may be charged at 50% of the session fee. Specific programmes may have different terms as outlined in the relevant agreement.

7. Disclaimer of Warranties

The Site and all content, materials, and services provided through it are offered on an "as is" and "as available" basis without warranties of any kind, either express or implied.

maple-tale does not warrant that:

• The Site will be uninterrupted or error-free
• Defects will be corrected
• The Site is free of viruses or other harmful components
• The information on the Site is complete, accurate, or current

8. Learning Outcomes

While we strive to provide high-quality language instruction, we cannot guarantee specific learning outcomes. Progress depends on numerous factors including individual effort, practice frequency, prior experience, and consistency of attendance.

Any testimonials or success stories on our Site represent individual experiences and do not constitute a guarantee of similar results.

9. Limitation of Liability

To the fullest extent permitted by applicable law, maple-tale shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or our services.

Our total liability for any claims arising from your use of the Site or services shall not exceed the amount you paid to us in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless maple-tale, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Site, violation of these terms, or infringement of any rights of another party.

11. Third-Party Links

Our Site may contain links to third-party websites. These links are provided for convenience only, and we do not endorse or assume responsibility for the content or practices of these external sites. Your use of third-party websites is at your own risk.

12. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. Please review our Privacy Policy for information on how we collect, use, and protect your personal information.

13. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Victoria, Australia, for the resolution of any disputes.

14. Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms of Use, together with our Privacy Policy and any programme-specific agreements, constitute the entire agreement between you and maple-tale regarding your use of the Site and services.

16. Contact Information

If you have any questions about these Terms of Use, please contact us:

maple-tale
Level 8, 121 Flinders Lane
Melbourne VIC 3000
Australia

Email: [email protected]