GDPR Compliance

Last Updated: 1 January 2026

Our Commitment to GDPR

maple-tale is committed to ensuring compliance with the General Data Protection Regulation (GDPR) for all individuals located in the European Economic Area (EEA). This page outlines how we handle personal data in accordance with GDPR requirements.

Data Controller Information

For the purposes of GDPR, maple-tale acts as the data controller for personal information collected through our website and services.

Contact Details:
maple-tale
Level 8, 121 Flinders Lane
Melbourne VIC 3000
Australia

Email: [email protected]

Your Rights Under GDPR

If you are located in the EEA, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.

Right to Rectification

You have the right to request that we correct any personal data that is inaccurate or complete any data that is incomplete.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including:

• When the data is no longer necessary for the purpose it was collected
• When you withdraw consent (where consent was the basis for processing)
• When you object to processing and there are no overriding legitimate grounds
• When the data has been unlawfully processed

Right to Restrict Processing

You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect you.

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: Where you have provided explicit consent for specific processing activities
• Contractual Necessity: Where processing is required to fulfil our contractual obligations to you
• Legal Obligation: Where we are required to process data by law
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

Data Transfers Outside the EEA

As maple-tale is based in Australia, your personal data may be transferred outside the EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Ensuring the recipient country has been deemed to provide adequate data protection
• Other legally approved transfer mechanisms

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Specific retention periods depend on the type of data and the purposes for processing. When data is no longer required, it is securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include encryption, access controls, and regular security assessments.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month. In complex cases, we may extend this period by up to two additional months, in which case we will inform you of the extension and reasons.

There is no fee for exercising your rights, although we may charge a reasonable fee for manifestly unfounded or excessive requests.

Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. For individuals in the EEA, this would be the data protection authority in your country of residence.

Updates to This Information

We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.