Privacy Policy

Last Updated: 1 January 2026

1. Introduction

maple-tale ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our language learning services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact or enquiry forms
• Register for our programmes
• Subscribe to our newsletter
• Participate in surveys or promotions
• Contact us directly via email

This information may include:

• Name and contact details (email address, postal address)
• Programme preferences and language learning goals
• Payment information (processed securely through third-party providers)
• Communication preferences

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and respond to your enquiries
• Provide and manage our language learning services
• Send administrative information such as confirmations and updates
• Improve our website and services based on usage patterns
• Communicate with you about programmes that may interest you (with your consent)
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you
• Legal Obligation: Where processing is necessary to comply with the law
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service providers who assist in operating our website and conducting our business
• Legal requirements or to protect our rights
• With your explicit consent

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise any of these rights, please contact us using the details provided below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

maple-tale
Level 8, 121 Flinders Lane
Melbourne VIC 3000
Australia

Email: [email protected]